A little while ago I posted about the coat I am making- Burda 7878, and my discovery that half of the instructions were missing. I also wrote a letter to the customer service department of Burda.
Dear Burda
I recently purchased Burda 7878 which is a lined coat pattern. After cutting out the pattern and starting to sew it, I discovered that the instruction sheets are missing. That is – page one is there, page two is there, then there is another copy of page two. There are no instructions past #12 ( sleeves). There are no instructions for the lining or for view C which is the short jacket. While I am an experienced enough sewist to cope without instructions, I would still like to have them.
I contacted the store where I purchased the pattern, and they substituted new instructions for me. I took them without checking- they are the same!
Would it be possible to obtain the rest of the instructions?
Regards
Connie Bontje
Here is the reply that I recieved this morning
Hello dear Connie,here your Instructions please.Best regards
Irina
And of course – the complete instructions were attached.
Thank You Burda!
{ 5 comments… read them below or add one }
Gotta love those Germans! And the fact that my boyfriend’s name is Hans has nothing to do with this comment! But seriously customer service is so lacking these days, it’s always a thrill to find that someone cares! We all await some updates on this coat!
Gotta love those Germans! And the fact that my boyfriend’s name is Hans has nothing to do with this comment! But seriously customer service is so lacking these days, it’s always a thrill to find that someone cares! We all await some updates on this coat!
Isn’t customer service a wonderful thing when it happens? Congrats on getting those directions – and on your new website. Looking forward to seeing the finished coat.
Hi, Connie! I tagged you (‘cos I got tagged, eh!) for a quick survey if you’re interested… But don’t feel obligated… It’s just for fun!
Soft hug,
Rhonda
Hi Connie,
I’ve stumbled across you in my quest to find out exactly what sizing chart is supposed to work for Burda pattens. I keep finding different charts telling saying my daughter could be anywhere between a 6 and 12!
Anyways, after reading your post (and several more…I’m enjoying your blog) I checked and my copy of this pattern is missing that same page. How odd. I’m glad I know now so that I have plenty of time to get the instuctions from Burda.
If you happen to have any tips about making this jacket, *please* let me know as I haven’t sewn in ages and am feeling a bit overwhelmed!